Protectcorp Pty Ltd – Privacy Policy
Effective 1 July 2025
Protectcorp respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you interact with us online, by phone, in person or via our services.
1. What Personal Information We Collect
- Identification details (name, address, date of birth, job title, employer)
- Contact details (telephone numbers, email addresses)
- Security-related data (licence numbers, criminal-history checks, CCTV footage, incident reports)
- Financial details (bank account, payment records, invoicing information)
- Website usage data and device identifiers (IP address, cookies, analytics tags)
- Any other information you voluntarily provide (for example via enquiry forms, tenders, resumes or surveys)
2. How We Collect Personal Information
- Directly from you when you complete a form, request a quote, apply for employment, sign a contract or speak with our staff
- Automatically when you visit our websites or use our mobile applications (cookies, server logs, analytics services)
- From third parties such as recruitment agencies, referees, government authorities, credit-reporting bodies and publicly available sources
3. Why We Collect, Hold & Use Your Information
- To provide, price and manage security services you request
- To verify identity, licences and right-to-work for employment or contractor engagement
- To manage client relationships, issue invoices and process payments
- To monitor Sites under our care (CCTV, access-control logs, patrol verification)
- To investigate incidents, uphold safety and comply with legal obligations
- To improve our services, websites and customer experience
- To send service notifications, newsletters or marketing where permitted
4. Disclosure of Personal Information
We may disclose personal information:
- To service providers – IT support, payroll, insurers, legal advisors, auditors, subcontractors and training bodies who assist us to operate;
- To law-enforcement or regulatory agencies – where required or authorised by law (for example in response to a subpoena or lawful request);
- To clients – limited information necessary to demonstrate service delivery or compliance on their Sites;
- With your consent – where you have authorised a specific disclosure (such as a reference check).
Protectcorp does not sell or rent personal information to third-party marketers.
5. Overseas Disclosure
Protectcorp endeavours to store personal information in Australia. Where we must use cloud platforms or service providers located overseas (e.g., secure data-centre hosting or software support) we will:
- take reasonable steps to ensure the foreign recipient handles the information in a manner consistent with the APPs; or
- obtain your consent to the overseas disclosure.
6. Data Security
- Physical security controls at our offices and vaulting facilities
- Multi-factor authentication for systems containing personal data
- Encryption in transit and at rest for sensitive electronic records
- Regular penetration testing, patching and access-review audits
- Retention and destruction policies aligned with legal and contractual requirements
Despite these measures, no method of transmission over the internet or storage is completely secure. We cannot guarantee absolute security but we take all reasonable steps to minimise risk.
7. Access & Correction
You may request access to the personal information we hold about you or ask for corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. Requests should be directed in writing (see Section 10). We will respond within a reasonable period and may charge a reasonable administrative fee.
8. Direct Marketing & Opt-Out
We may send you information about our services or industry news that we believe may interest you. You can opt out at any time by:
- clicking the “unsubscribe” link in an email;
- replying “STOP” to an SMS; or
- contacting us as set out below.
9. Cookies & Website Analytics
Our websites use cookies and similar technologies to:
- remember your preferences;
- measure traffic patterns;
- improve site performance; and
- tailor content and advertising.
You can disable cookies via your browser, but doing so may affect site functionality.
10. Complaints & Contact Details
If you have a question or wish to lodge a privacy complaint, please contact:
Protectcorp Australia
ABN: 45 604 594 514
Address is 1/28-34 Dominions Road, Ashmore QLD 4214
T: 1300 60 70 70 E: enquiries@protectcorp.com.au
We will acknowledge your complaint within five business days and aim to resolve it within thirty. If you are dissatisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC).
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in law or our practices. The latest version is published on our website and takes effect when posted.
